About us

Join us

Pennies is staffed by a small team of highly motivated and talented individuals who together help deliver the digital charity box.  Why not join us and become the latest member of our growing London-based team?

Here you’ll find details of any roles we’re currently recruiting for:

IT Support Analyst


EC2M, London (a mix of being based at our offices in the City of London and some days of the week being home-based)


ÂŁ28,000 – ÂŁ30,000 per year dependent on experience


Permanent, Full-time

Deadline for applications is Friday 4th February 2022.

Function Summary

The IT Support Analyst is a key member of the Finance and Operations team responsible for processing donation data through internal back-office systems, and who works closely with other team members providing data analysis and management information.

The role includes supporting the Pennies team by helping to resolve IT-related issues. This is very much a hands-on technical role in a small but rapidly growing charity.

Pennies’ back-office systems have been designed and built in-house, and the IT Support Analyst will be responsible for providing system development support including coding, testing, database administration, documentation and debugging. The role may also include business analysis, mapping data flows, reviewing Pennies’ current systems, and working on how the systems may be improved and upgraded to meet the challenge of Pennies’ growth over the next few years.

The role would suit someone who has had some system development and analysis experience and who wishes to develop these skills further. This is an opportunity to get involved at an exciting stage of Pennies’ development and be part of Pennies’ transformative effect on people and communities across the country.

Role accountabilities

You will:

  • Ensure the timely processing of data through Pennies’ back-office system which manages the receipt of monies from merchants to the granting of monies to charities.
  • Take ownership of operational issues.
  • Assist and advise the Pennies team in the effective use of applications and information technology.
  • Serve as a liaison and facilitator with the Pennies team to assist in addressing and resolving IT software and hardware issues.
  • Provide programming for in-house IT projects.
  • Provide database administration in live and test environments.
  • Analyse and report upon data contained in the database.
  • Write technical procedures and documentation for the applications including operations, user guides, etc.
  • Assist in the creation of the system design and functional specifications for new development projects and for the improvement of existing applications.
  • Perform business analysis and document data flows.
  • Investigate and resolve system functionality and data-related issues.
  • Troubleshoot technical issues and identify modifications needed in existing applications to meet changing requirements.
Experience & qualifications


  • Experience of IT development from design through to implementation (preferably .net).
  • Experience of relational database development and administration (preferably SQL Server).
  • Experience in the development and implementation of standards, procedures and guidelines to support operational processes.
  • Experience of operational management and resolving IT software- and hardware-related issues
  • Good working knowledge skills with Microsoft Office products


  • Experience of Qlik Sense or similar data visualization software.
  • Experience in business analysis and gathering requirements with colleagues and customers at all levels.
  • Experience of working with Salesforce CRM system and Microsoft SharePoint.
Personal competencies

You should:

  • be self-motivated with the ability to prioritise, meet deadlines and manage changing priorities.
  • work well within a small busy team.
  • have the drive and desire to complete projects.
  • have proven ability to be flexible and work hard, both independently and in a team environment with changing priorities.
  • possess a real interest in IT, and a demonstrable aptitude for applying computing concepts and their skills to solve real problems.
  • be bright, driven and energetic with a passion for technology.
  • have excellent numerical and oral and written communication skills.

Contact us

If you’d like to apply for a vacancy or have a question about joining the team, please get in touch using the contact details below. We will endeavour to respond to all enquiries within 5 working days:

Call: +44 (0) 20 7600 9286
Email: info@pennies.org.uk


Pennies, 1st Floor, 64 London Wall, London EC2M 5TP