Join the team.

Pennies is an award-winning charity at the cutting edge of fintech, working with some of the biggest brands in retail, hospitality and payments. Our mission is to protect and grow micro-donations: providing merchants with ways to collect digital donations for charity at the point of sale, and providing customers simple, affordable and accessible ways to give a little and make a huge difference.

In 2025, one of our strategic focuses is accelerating our presence in digital customer journeys like e-commerce, app, subscriptions and self-service kiosks.

We are searching for a Digital Partnerships and Development Manager, to support Pennies’ Head of Digital in delivering this strategy. You will be responsible for growing both new and existing digital partnerships, with a particular focus on mid-level e-commerce brands. You will also support the delivery of new and existing enterprise partnerships and broader Partnership Team objectives.

This is a full-time, permanent role, reporting to the Head of Digital – working both remotely and at least one day a week from our office in the City of London (EC2M).

Full-time, permanent position
Location: Hybrid – London (EC2M) / Remote
Reporting to: Head of Digital

Apply via LinkedIn

Role Description

This role sits within the Partnership team at Pennies which encompasses Business Development, Product and Marketing & Charities. As a core part of the Business Development team, you will work to recruit and onboard new merchant partners to the Pennies movement – helping them to implement micro-donation solutions in their customer payment journey and raise money for their charity partners.

You will have primary responsibility for mid-market e-commerce brands, reacting to inbound enquiries, introductions from our partner network, and developing your own new business opportunities. You will also build strong relationships with merchant partners, working to grow donation levels and conversion rates.

You will work closely with the Product and Marketing teams to drive the Go to Market Plans for our digital products, such as our Shopify Plus app.

In addition, you will support the Partnership Team to deliver our other strategic objectives and raise significant funds for hundreds of charities.

Duties and accountabilities

Business Development and Lead Generation

• Generate new leads and secure commitment from prospective merchants
• Support the Head of Digital in establishing Pennies as the most prominent and trusted micro-donation offering for e-commerce brands and eco-systems such as Magento, Salesforce and Shopify
• Cultivate relationships with new agency and technology partners to create new merchant leads
• Support Partnership Team to deliver a pipeline of mid-market omnichannel merchants
• Represent Pennies with trade bodies, at trade shows, online seminars, and other events and undertake presentations and speaking opportunities as required

Implementation and Project Management

• Project manage committed merchants through the end-to-end implementation of Pennies into mainly e-commerce and digital channels, but also in-store technologies when required
• Coordinate follow-up activity of implementation meetings to ensure all internal and external stakeholders work with the same information and follow-up is effective and timely
• Update CRM daily to reflect all key progress and actions
• Develop and maintain an in-depth knowledge of all Pennies products, solutions and platforms

Account Management

• Retain and grow existing relationships through excellent partnership management. Actively working to identify and unlock new opportunities, including omni-channel implementations
• Retain and grow partnerships with e-commerce agencies and tech partners by taking every opportunity to share the added value of Pennies by sharing case studies, impact stories and aggregated Pennies value in collaboration with the Partner Marketing Manager
• Work closely with members of the Pennies Advisory Boards to generate new leads and opportunities for Pennies

Planning and Development

• Work closely with all members of the Partnership Team and wider organisation to ensure delivery of the Annual Operational Plan
• Harness your knowledge and learnings from implementing Pennies with partners to help Product & Marketing constantly improve our solutions and Product Marketing

Experience

• Experience and proven track record in a consultative selling and/or partnerships-focused role. We are open to a range of experiences from both commercial and charity sectors
• You do not need direct experience working in Technology, but you do need a clear passion and interest to learn about new technologies, solutions, and systems as well as a great attitude to adapt, learn, and deliver
• Experience managing and delivering multi-stakeholder projects
• Ability to effectively manage and influence both middle management and senior decision-makers
• Experience managing partnerships with D2C merchants in the retail, leisure, and/or hospitality industries

Personal competencies

• Demonstrate a real passion for making a difference in society with a positive attitude and a desire to contribute
• A self-starter, well-organised completer finisher with a can-do attitude. Tenacity and resilience, with the ability to overcome any setbacks
• Evidence of being a strong team player who is versatile, collaborative, and engaging
• Strong analytic skills along with excellent verbal and written communication skills
• A fast learner able to work effectively in a fast-paced professional environment with multiple tasks and deadlines
• The ability to demonstrate professionalism and confidence in all areas of accountability, especially when working with sensitive information

What we offer

Salary

£37,500 – £42,500 depending on experience

Benefits

• 28 days annual leave, including between Christmas and New Year – plus bank holidays.
• Work for an established, award-winning charity, using tech for social good.
• Become part of the ‘Pennies family’, a small team championing a simple idea with huge potential.
• Hybrid working – home and office, based in the City of London.
• Flexible work options available – supportive of family and personal commitments.
• Regular team off-site days and social activities.
• Personal and professional development opportunities.

Apply today

Please apply via LinkedIn Easy Apply with an updated LinkedIn profile and an up to date CV and short cover letter attached. Any questions about the role, please email recruitment@pennies.org.uk.

Apply via LinkedIn

Deadline for applications is Friday 14th February 2025.

We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed.