Insights.

Find interviews, thought-leadership and guest blog posts from industry leaders across retail and hospitality, payments, fintech and charity.

The Customer Experience: are you offering enough?

The Customer Experience: are you offering enough?

One of the drivers of current changes across retail and hospitality are customers themselves, increasingly going digital, expecting a transparent and ethical stance from businesses, and wanting more personal choice in how and when they shop.

Viewpoint: Challenges for our sector in 2017

Viewpoint: Challenges for our sector in 2017

As we enter 2017, there is no denying change is ahead. This change will be felt across retail, payments, tech and charity, as explored by the Pennies team in the latest in our Viewpoint seriers.